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Author Topic: Tech Support (Thanks Noalear)  (Read 5741 times)

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Particle

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Tech Support (Thanks Noalear)
« on: July 22, 2006 10:27 am CDT »
http://dir.salon.com/story/tech/feature ... .html?pn=1

This story is an excellent overview of the tech support world today.  Ever wonder why nobody in tech support can ever fix any problems?
« Last Edit: December 31, 1969 06:00 pm CST by Particle »
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As a point of history:  Our last server clear was on September 27, 2004.  That is 4963 days ago (13.6 years) as of today.

If you're visiting after a long hiatus and have forgotten your password, try emailing me via the support form at http://www.pcrpg.org.

If your character is from after the 2004 clear but appears to have been deleted or reset, chances are it was caught in one of the inactive account purges over the years.  Backups were made before such events, so try the support form.

KoRo

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« Reply #1 on: July 22, 2006 03:54 pm CDT »
:D Bullmalarkey. Total bullmalarkey. (Sorry, it had to be done)
« Last Edit: December 31, 1969 06:00 pm CST by KoRo »
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slorge_gridlock

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« Reply #2 on: July 22, 2006 08:51 pm CDT »
Great story.  I was formerly an in house Dell Warranty Tech.  We, too. were put under the time scrutiny that these poor bastards are.  Below is why I am no longer with them.

I was offered my old job back (where I am now) because they realized they'd made a mistake in eliminating my position. three years ago* (sweet).  Two days following the offer was "The meeting" with the Dell Warranty Techs.

We were all getting paid to travel to and attend meeting where they were going to tell us that they were cutting our pay by 30% and trying to make it sound like a good restructuing deal.  So I drove two hours, attended the meeting and promptly handed him my resignation letter.  

It was very satisfying.  I was looked upon as a God by the others attending the meeting.

*The company I'm at now is incredible.  I didn't burn any bridges when they let me go the first time because they had treated me very good for my time there.  Now, they treat me like Superman here and I get to routinely spend  thousands of dollars on my own say-so.  I've been told to take some training so I can do less work and get a 30% pay raise and possible an assistant.  (sweet)  Shoot for the higher positions if you're looking for tech work.  Don't work for a computer company.  Work for a company that depends on computers!  They understand your worth.

I take a lot of conference calls and will more than likely be logged onto PCRPG while taking those calls.  Fun.
« Last Edit: December 31, 1969 06:00 pm CST by slorge_gridlock »
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Particle

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« Reply #3 on: July 22, 2006 08:55 pm CDT »
I think one of the most satisfying jobs I had was when I was writing a tailor-made business application for a company.  It handles their invoicing and customer management.  Prior to this they were a paper-only business.  Needless to say, they absolutely love the power that their program gives them for looking up old information in seconds, as opposed to digging through boxes of old invoices.  Satisfying both for the money and the satisfaction that my client had with the final product.
« Last Edit: December 31, 1969 06:00 pm CST by Particle »
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As a point of history:  Our last server clear was on September 27, 2004.  That is 4963 days ago (13.6 years) as of today.

If you're visiting after a long hiatus and have forgotten your password, try emailing me via the support form at http://www.pcrpg.org.

If your character is from after the 2004 clear but appears to have been deleted or reset, chances are it was caught in one of the inactive account purges over the years.  Backups were made before such events, so try the support form.

slorge_gridlock

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« Reply #4 on: July 22, 2006 08:59 pm CDT »
Don't know if anyone's seen this video.

http://http://www.youtube.com/watch?v=CvVp7b5gzqU

Comcast in-home tech fell asleep on customers couch. LOL.
« Last Edit: December 31, 1969 06:00 pm CST by slorge_gridlock »
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funger

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« Reply #5 on: July 22, 2006 09:36 pm CDT »
thats funny azzzzz  stuff, and soooo true
« Last Edit: December 31, 1969 06:00 pm CST by funger »
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slorge_gridlock

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« Reply #6 on: July 22, 2006 09:44 pm CDT »
another one...a guy can't cancel his AOL account...

http://http://www.break.com/index/aolhell.html
« Last Edit: December 31, 1969 06:00 pm CST by slorge_gridlock »
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Particle

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« Reply #7 on: July 22, 2006 10:18 pm CDT »
Quote from: "slorge_gridlock"
another one...a guy can't cancel his AOL account...

http://http://www.break.com/index/aolhell.html


I'd heard this before.  Good stuff.  :)
« Last Edit: December 31, 1969 06:00 pm CST by Particle »
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As a point of history:  Our last server clear was on September 27, 2004.  That is 4963 days ago (13.6 years) as of today.

If you're visiting after a long hiatus and have forgotten your password, try emailing me via the support form at http://www.pcrpg.org.

If your character is from after the 2004 clear but appears to have been deleted or reset, chances are it was caught in one of the inactive account purges over the years.  Backups were made before such events, so try the support form.

Noalear

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« Reply #8 on: July 23, 2006 12:48 am CDT »
After reading that story last night it's made me think twice about hitting that xfer button on the phone.  I either fixed the issue or got them to someone (promptly) that could. no bullmalarkey, no run around- straight to the facts, just what the customer wants- after all, they pay us, right? Even though tech support through ATT SBC Yahoo! DSL Home Networking (thats most of the name) is free. That $12.99  a month goes towards it.
« Last Edit: December 31, 1969 06:00 pm CST by Noalear »
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Almost as hated as Koro.
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