Idea:
Have the support mails be posted to the admin forum automatically... provided a police office forum is added, then all forum admins can check on them and fix troubles accordingly.
there is more to it than that. It would work for things such as password problems but not for restoring characters because we would need access to the FTP. It is a good idea tho. It would take care of pvp issues and things that need to be addressed, and you could post screenshots and such. But that would also bring about more flames and arguments.
?!
Well either you misread me or I wasn't clear... in either case here is what I meant:
The e-mail system publishes automatically to a
private forum called "The Police Office" in which only admins/PKs can read the messages. This way admins can get "fixit tickets" in there, possibly with links to .zip file mail attachments (if any are sent) on the mail server, solve the issue (or let other admins know they are working on it) and then post back "done" to let the other admins know the problem is solved.
This would follow the alleged FTP access Particle or LastWish allready mentioned Particle was working on.
;-)
No flames... unless you admin/pk people flame each other..?
Peace.