It doesn't make much sense for them to install a 3D chat room if that's the case.
I am guessing that was in responce to the flash movie? Meh, I guess I should be more specific in what I say then.
For those who can't read the instructions because they are scared of a couple lines of text, it would be a lot easier for them to have a guide that allows them to see visually what they need to do, like a flash movie. By flash movie I mean the Macromedia Flash Player. That way they can't say "I don't understand", or "What do you mean find where Tribes is installed", because they would visually see what you mean. Not sure just a suggestion. I will see if I can make one if I am not to lazy